No additional open purchase.
No general right to exchange or return beyond law and express agreement.
GREEN HERO / PURCHASE INFORMATION / SWEDEN
Delivery & retur.
The agreed applies. Here are the conditions for delivery, receipt, right of withdrawal, complaints and company returns.
Buyer bears return shipping.
In case of right of withdrawal, when correct advance information has been provided. Justified complaints are handled according to law.
Company return requires agreement.
Only with our written approval and on the terms we then specify.
01 / AVTAL & OMFATTNING
Right terms for right buyer.
Current seller in the shop is Green Hero Energy AB, organization number 559519-9661. These conditions refer to goods purchased with delivery in Sweden. With consumer avses en fysisk person som handlar huvudsakligen utanför näringsverksamhet. Övriga köp omfattas av företagsvillkoren. Köparens faktiska ändamål avgör; en beteckning i beställningen tar inte bort konsumentskyddet.
Contracting party, price, VAT, shipping, delivery method and special product or project conditions must be stated before binding order. An automatic receipt message is not an acceptance if this is clearly indicated in the purchase process. The order becomes binding when it is accepted according to the conditions presented before the purchase.
En individuell uttrycklig överenskommelse har företräde framför allmänna villkor. Villkoren införlivas före köp och ändras inte retroaktivt. Tvingande konsumentlag gäller alltid före ett mindre förmånligt avtalsvillkor. Produktbilder och systemexempel ersätter inte avtalad specifikation; ansvar för produktinformation och bindande utfästelser kvarstår.
02 / DELIVERY
The delivery includes what was agreed.
Shipping is charged according to quotation or purchase information approved before ordering. Stock status is not a reservation. Estimated delivery times are estimates if a binding delivery date has not been expressly agreed upon.
Goods delivery does not include installation, commissioning, planning, carrying in, crane lifting, stair transport, removal or special unloading equipment. Such services are only included when specified in the agreement. Delivery location and availability requirements must be stated before purchase.
The buyer is responsible for correct contact and delivery details, agreed reception, access and accessibility on his side. If the buyer causes a failed delivery, new delivery or storage, substantiated and reasonable additional costs can be charged to the extent permitted by contract and law. No indefinite standard or penalty fee is applied to the consumer.
Unless otherwise agreed, the Consumer Purchase Act's delivery deadline applies, normally no later than 30 days after the conclusion of the agreement. The consumer's rights in case of delay follow the law, even if a delivery time is provisional. Business purchases are also covered by point 6.
Failure to collect or refused receipt is not in itself a cancellation notice. The consumer's right to cancel before delivery is not affected. Compensation for a cancellation may only be demanded according to the conditions of the law and with regard to our obligation to limit the loss.
03 / MOTTAGANDE & TRANSPORT
Check. Document. Inform.
Check the number of parcels, packaging and visible damage upon receipt. Note deviations on the carrier's document and photograph damaged packaging, labeling and goods. Save the packaging until the case has been investigated. This facilitates the investigation but is not a prerequisite for the consumer's right of complaint.
In the case of consumer purchases, we are normally responsible for the transport risk until you or someone on your behalf receives the goods. If you yourself hire a carrier that we did not offer, the law's special rules apply. For company purchases, see point 6.
Damaged, swollen or leaking batteries must not be used or sent as regular parcel post. Follow the safety instructions and contact us for a safe transport solution. In the event of immediate danger, the emergency services are contacted. The security requirements do not limit the right to express regret or complain.
04 / CONSUMER BUYING AT A DISTANCE
Right of withdrawal by law. No extended right of return.
14 days to express regret
In the case of distance purchases of goods, consumers normally have a 14-day right of withdrawal, counted from the day after receipt. In the case of a joint order with separate deliveries, the deadline is normally counted from the last item or part. The law's rules on extended deadlines in the event of insufficient information apply.
Leave a clear message within the deadline. You do not need to state a reason or use a specific form. Please state name, order number, affected goods and date of receipt. A case number facilitates but is not a condition for a valid cancellation notice. The item must be returned no later than 14 days after the notification.
Return shipping and returns
You pay direct return shipping in case of right of withdrawal if we informed you of this before purchase. For palletized goods, batteries and other goods that cannot be returned by regular mail, the cost or a reasonable highest estimate must be stated before the conclusion of the agreement. If the information is missing, we bear the cost to the extent required by law.
Returns must be made to the designated receiving address, which may differ from our mailing address. Contact us for address and transport instructions. Pack the item so that it is protected and follow the rules on dangerous goods. Original packaging should be used when available, but is not an absolute requirement for the consumer's right of withdrawal.
Depreciation is the buyer's responsibility
You may examine the item to the extent necessary to determine its properties and function. For more extensive handling, we are entitled to compensation for actual reduction in value, if the law's information requirements are met. Assembly, installation, commissioning, use or damage may result in deductions based on individual assessment. No general return, administration or restoration fee is charged for the consumer's right of withdrawal.
Refunds and Exceptions
Återbetalning sker normalt med samma betalningssätt inom 14 dagar efter ångermeddelandet. Om vi inte erbjudit hämtning får vi avvakta tills varan eller bevis på att den sänts tillbaka mottagits, beroende på vilket som inträffar först. Kostnaden för den billigaste standardleverans vi erbjöd återbetalas; merkostnaden för ett dyrare leveransval ersätts inte. Lagliga avdrag och kostnader prövas separat.
Goods that have actually been manufactured according to your instructions or given a clear personal touch may be covered by the law's exceptions. A standard item ordered home or a common choice of battery capacity is not automatically custom made. For a separate installation service, the performed part may be liable for payment, or the right of withdrawal ends after completion, only if the law's requirements for information, express request, consent and confirmation are met.
Cancellation notice, form and cancellation function
Notify ordinary support via the contact details below. You can use The Swedish Consumer Agency's standard form. Send the message to the seller, not to the Swedish Consumer Agency.
Open the order below My Account → Orders och välj ”Ångra avtalet / avbeställ”. Bekräfta sedan meddelandet. Tidpunkten och meddelandet sparas på ordern och ett mottagningsbevis förbereds till din e-postadress. Du kan även meddela oss via supportadressen nedan; något skäl behöver inte anges.
05 / REKLAMATION & GARANTI
Error trying. Not all returns are complaints.
Vid konsumentköp ansvarar vi för fel enligt konsumentköplagen, normalt i tre år från avlämnandet. Reklamera inom skälig tid efter att du märkt eller borde ha märkt felet; ett meddelande inom två månader från upptäckten är alltid i rätt tid. Fel som visar sig inom två år presumeras normalt vara sådana vi ansvarar för, med lagens undantag.
Describe the error and, if possible, provide order information, product, serial number and documentation. We must be given the opportunity for investigation, remediation or redelivery as permitted by law. Other penalties and damages follow the law. A justified complaint is handled without costs which, according to law, must be borne by the seller.
We are not responsible for damages to the extent that they are due to incorrect installation, use, unauthorized interventions, lack of maintenance or external influences for which we are not responsible. Cause and burden of proof are assessed according to law. The right to complain does not generally expire because packaging is missing or the product has been installed.
Undersökning som inte visar något fel vi ansvarar för får debiteras endast när det finns rättslig grund och kunden fått tydlig kostnadsinformation i förväg. Avgiftsbelagda åtgärder utförs inte utan avtal. Produktgarantier gäller enligt den bindande utfästelsen och garantihandlingen; de begränsar inte tvingande konsumenträtt.
06 / ENDAST FÖRETAG & INSTALLATÖRER
Company purchases are binding.
These terms and conditions only apply to business purchases. They apply before the Sales Act's dispositive rules when incorporated into the agreement. They may not be applied to consumer purchases.
6.1 No unilateral return or cancellation
Business purchases have no consumer right of withdrawal. An accepted order may not be changed, cancelled, returned or exchanged without our written approval, unless the right arises from breach of contract or mandatory law. We are not obliged to accept voluntary returns.
The approval specifies goods, last day of return, receiving address, deductions and costs. Unless otherwise expressly approved, the item must be unused, complete, undamaged and in undamaged original packaging. The buyer bears transport, insurance and risk until the return is received. An unagreed return does not give the right to credit or payment deferral. Reasonable additional costs for handling or return transport may be charged according to agreement.
6.2 Special purchases and buyer-caused costs
In the event of an approved cancellation, we are entitled to agreed compensation for work performed, special purchases, supplier commitments, transport, storage and other proven loss to the extent permitted by the agreement. Costs saved and the obligation to limit the damage are taken into account. Costs or deductions for voluntary returns must be approved before the item is shipped.
6.3 Risk, Receipt and Delay
Unless otherwise expressly agreed, the risk is transferred in case of collection when the goods are handed over to the buyer, and in the case of transport purchases when the goods are handed over to the first independent carrier for delivery to the buyer. The buyer is then responsible for the required transport insurance. Agreed destination, shipping charge and transfer of risk are separate issues.
The buyer must immediately examine the goods, document transport damage and take reservations against the carrier. Defects that should have been discovered upon receipt must be reported to us in writing no later than seven calendar days after receipt. Hidden errors must be reported in writing without delay, no later than seven calendar days after they were discovered or should have been discovered.
Obstacles beyond our reasonable control that could not reasonably be foreseen or avoided, for example government decisions, war or extensive transport interruptions, may entail a reasonable extension of the delivery time. This also applies to qualified supplier barriers with the same conditions. We inform the buyer and limit the consequences. If the obstacle lasts more than 60 days, each party may withdraw the part not yet delivered without liability for compensation for the obstacle itself. Payment for that part is refunded.
6.4 Fault liability and remedy
Unless otherwise agreed in writing, complaints according to these company terms must be made no later than twelve months after delivery. A longer express warranty applies according to its terms. We may primarily choose repair or redelivery within a reasonable time. If this cannot be carried out, the buyer may request a reasonable price reduction or, in the event of a substantial error, cancel the affected part of the purchase.
The buyer must give us access to the goods and the opportunity to investigate and remedy the defect. Remedies may not be ordered at our expense without approval, except when the right follows from mandatory law or an immediate, reasonable damage limitation measure cannot wait. Access, disassembly, re-installation and travel are only reimbursed if it has been agreed or follows from liability that cannot be limited.
6.5 Limited Liability
We are not responsible for indirect losses, loss of production, loss of sales, loss of profit, lost support service revenue or consequential damages in the case of business purchases. Total liability for damages is limited to the price excluding VAT that the buyer paid for the item that caused the damage. Reimbursement of the purchase price in the event of valid cancellation is not covered by the limitation of damages.
The limitations in paragraph 6 do not apply to intent, gross negligence, personal injury or other liability that cannot be excluded. They do not limit an express written warranty according to its content. The buyer must take reasonable measures to limit the damage.
07 / VOLUNTARY EXEMPTIONS
An exception applies only to the individual case.
We can, after individual examination, offer a benefit in addition to the law or agreement. The agreement must be documented with scope, costs and period of validity. It does not create a general right to future exceptions and does not change other agreements. Already agreed benefits and mandatory rights apply.
08 / KONTAKT & TVIST
Contact us before the item is shipped.
We can then provide the correct receiving address and secure transport information. Repentance and complaints are not dependent on us first approving a case number.
Legal seller: Green Hero Energy AB
Organization number: 559519-9661
Postal address: Hanögatan 2 B, 211 24 Malmö, Sweden.
Returadress lämnas separat för rätt produkt och lager. Postadressen ovan är inte automatiskt returadress; kontakta oss för transportanvisningar innan varan skickas. Detta begränsar inte konsumentens lagstadgade rättigheter eller tidsfrister.
Swedish law applies with consideration of the applicable mandatory law. Consumers can turn to General Complaints Board (ARN) according to the board's current trial rules or competent general court. Corporate disputes are tried by the Swedish general court. The consumer's mandatory right to choice of law protection and competent forum is not limited.
09 / INTEGRITY
Information to handle your case.
Send only information needed to identify the purchase and assess the case. Avoid social security numbers, payment details and sensitive information in regular e-mails. For existing Green Hero channels, see Green Hero Privacy Information.
The working version saves the country, language and display currency in the browser. Automatic country selection uses GeoJS, which gets your IP address and returns country. No GPS position is retrieved. You can change the country manually. The store's privacy information must correspond to the actual contract party and treatment when purchases are activated.